1. Information We Collect
We collect details you provide when creating an account, placing an order, saving an address, contacting support, applying for wholesale access or joining email and text programs. These may include your name, email, organization, research affiliation, shipping address, mobile number, preferences and order history. Basic technical records may include browser information, request times and website interactions. We do not request medical records or clinical information.
2. How We Use It
We use information to operate accounts, evaluate research procurement eligibility, confirm stock, prepare invoices, fulfill orders, provide certificates and support, maintain consent records and prevent misuse. Optional email or text subscriptions support the communications you request. Rewards and referrals use account and order records to calculate program eligibility. We do not use a research purchase to infer a medical diagnosis or offer personalized treatment.
3. Sharing
We share only information reasonably necessary with service providers supporting website hosting, authentication, order processing, delivery and communications. They may process data for those services under appropriate restrictions. We may disclose information to comply with lawful requests, protect rights or address suspected fraud. Mobile numbers and SMS consent are not sold or shared for third-party marketing. We do not sell personal information or share it for cross-context behavioral advertising.
4. Data Security
We use access controls and reasonable technical and organizational measures to protect account and order records. No internet transmission or storage system is completely secure. Use a strong, unique password and protect your email account. If you suspect unauthorized access, notify support promptly. Do not include passwords, bank account or routing details or sensitive research secrets in general contact messages.
5. Cookies
The website uses browser storage to remember research-use gate acceptance and cart selections. Authentication uses session information, and a referral cookie may remember a colleague’s referral code for a limited period. These functions support checkout and account continuity. You can clear or restrict browser storage, but doing so may remove your cart, sign you out or prevent referral attribution.
6. Data Retention
We retain data as needed for the purpose collected, legitimate order records, consent history, security, legal compliance and dispute resolution. Retention varies by record type rather than following one universal period. We delete or de-identify information when it is no longer reasonably needed, subject to legal obligations and technical backup cycles. Contact us about a particular record or deletion request.
7. Your Rights
You can review profile and shipping details in your account, update preferences and unsubscribe from optional communications. You may contact us to request access, correction or deletion of personal information, subject to applicable exceptions. We verify requests proportionately to protect your records from disclosure to others. A deletion request does not require deletion of records we must retain for legal or transactional purposes.
8. California Residents (CCPA/CPRA)
Where the CCPA or CPRA applies, eligible California residents may request knowledge of personal information categories and specific records, correction, deletion and other rights provided by law. We do not sell personal information or share it for cross-context behavioral advertising. You may use an authorized agent subject to appropriate verification. We do not discriminate for exercising protected privacy rights. Contact support to submit a request and identify it as a California privacy request.
9. International Users
This storefront provides US-only service and does not offer international shipping. Website data may be processed and stored in the United States. If you visit from another location, local legal requirements may differ. Do not submit an order for an unsupported destination or assume the site establishes availability or compliance outside the United States.
10. Children’s Privacy (21+)
Accounts and purchases are intended for eligible individuals aged 21 or older. We do not knowingly solicit personal information from children or permit minors to order. If you believe a child has submitted information, contact support so we can investigate and take appropriate action. The age and research-use attestations are required purchase conditions.
11. Changes
We may revise this policy to reflect operations, legal requirements or service changes. The updated date identifies the current version. Significant changes are communicated as required by applicable law. Review the policy periodically and when submitting new information.
12. Contact
Contact Sten Protocols at 7997 Wade Blvd, Frisco, TX 75034; (702) 725-3727; support@stenprotocols.com. Please identify the type of privacy request and provide enough information for us to locate relevant records without sending unnecessary sensitive information.